SHIPMENT
In-Stock Items - Ready to Ship
Items in stock are available in our warehouse and will be processed and shipped within 1-3 business days from the time your order is placed and payment is confirmed.
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Shipping: 1-2 business days after order confirmation
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Delivery: 1-7 business days after shipment, depending on your location
Made-to-Order Items - Custom Production
Items marked as "Made-to-Order" are crafted specifically for you upon request. These pieces require additional production time to ensure the highest quality and attention to detail.
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Production Time: Approximately 3 weeks (±3-5 days depending on complexity)
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Shipping: 1-2 business days after production completion
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Total Timeline: 3-4 weeks from order confirmation to delivery
Important Notes
✨ Quality Assurance: All jewelry undergoes final inspection before shipping ✨
📦 Secure Packaging: Items are shipped in elegant, protective packaging 📦
📍 Tracking Provided: You'll receive tracking information via email once shipped 📍
🏆 Satisfaction Guaranteed: 15-day return policy on all items 🏆
RETURNS
If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns within 15 days after your order is received. You can exchange your product for a different product, or request a refund to the original payment method.
To request a return or exchange, you must contact our customer service team by sending an email to contact@nesoistudio.com or via our contact form.
Once we receive the returned product and confirm it is in perfect condition, we will proceed to approve the return.